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| Questions & Answers |
Technicians Questions & Answers
What is the purpose of this site?
TBS PC Solutions is the Internet site dedicated to FULL SERVICE staffing for our clients in Texas with local providers
of computer support, repair, service and training. By registering with us, we contact you to work for us when our
clients need service and support in your area that you are qualified to perform.
What do I need to do to register?
When you register you enter your availability, contact information, rate, skills, the type of work you want, and how far
you are willing to drive. We will match your skills and availability with the needs of our clients and call you or send
you email alerts on qualifying jobs that become available in your area.
Do I discuss rates with the client?
No. We have negotiated the rate with our client and our rate with you. This will only confuse our client and open
discussions that will take you more time to complete your work.
How does the client pay?
The client has deposited money with us to pay for a portion of the requested support. Hourly jobs are charged with a
1 hour minimum and are prorated by the minute after that. Their balance is collected after we receive the signed work
order from you. If by any reason we ask you to collect Cash or Check from the client, YOU MUST SEND THAT
TO US ASAP NO EXCEPTIONS.
What happens if you drive all the way to a site and the site is not ready or you cant complete the job do to
something that your not responsible for?
We pay 15% of the agreed rate for that call or 15% of 1 hr.
How do I get paid?
You are paid by us after we have received the Work Order from you. Hourly jobs are paid with a 1 hour minimum and
prorated by the minute after that. Please fax the Work Order to the number at the bottom of the report. It must be
signed by you and the client. A check is sent by US mail to the name and address you have posted in your profile.
We send out all Checks at the end of every month.
Do we pay Tolls or Airport Parking?
We pay some tolls and airport parking, but that depends on each job, and that information will be listed in the job
description.
What if the client enters a billing dispute for my service?
In the case that client begins a billing dispute, your check may be held for up to 60 days or until the dispute is
resolved and the client pays. We make all efforts to resolve client disputes as quickly as possible.
What if I have purchased parts for the client?
If parts are supplied by you, YOU MUST COLLECT PAYMENT for these items DIRECTLY from the client. You keep
this money! Please list parts supplied on the work order and the amounts that were collected by you. Upon
reimbursement from the client, please provide them with the original receipt for their warranty purposes.
Do I need to send in a W-9?
As your annual pay approaches $600 you will be required to send us the appropriate IRS forms so we can report
your income prior to additional payment. You can fill out the appropriate form by selecting
http://www.irs.gov/pub/irs-pdf/fw9.pdf and faxing it to us.
Can I take the clients equipment off site for any reason?
No. We cannot track your hours worked and do not accept responsibility for clients equipment.
Do you give out my contact information?
We only provide your contact information to our clients that have requested to contact and hire you directly. This is
not our normal procedure and you will be informed when this has occurred. This is typically done when our client
needs to staff large jobs and has requested our permission to pay you directly.
How will I know when a job becomes available?
You will receive an email alert requesting an hourly bid for the job and your availability. We evaluate your skills,
availability and rate with other bids and usually award the job within 2 hours. Note: You may be called directly (sole
sourced) if your profile is noted with good performance on previous jobs.
When do I know I have the job?
You will receive an email confirmation with a work order attached. You must call the client with in 1 hour to schedule
the appointment to meet the client the specified location. If you are not capable of handling the call (for any reason)
you must contact us immediately so that we can assign it to another technician.
Will you inform me if another provider gets the job?
If another provider is assigned to service the call we will also let you know by email.
Do I need to contact the client if I am awarded the job?
Yes, please call the client with in 1 hour of receiving the award email unless specifically stated other wise in the email.
What happens when i receive an email about a job that is out my area?
When there is a job available, We send that job to every technician in our database. If the job is out your area,
please do not waste our time,by replying back to that email. Just regard the email.
What happens if our clients report back to us that our Technicians are handing out personal business
cards or selling there services onsite.
You will be dismissed from our database and will not receive any more calls
What if I become unavailable and do not want new jobs?
Email us and let us know
What is the purpose of this site?
TBS PC Solutions is the Internet site dedicated to FULL SERVICE staffing for our clients in Texas with local providers
of computer support, repair, service and training. By registering with us, we contact you to work for us when our
clients need service and support in your area that you are qualified to perform.
What do I need to do to register?
When you register you enter your availability, contact information, rate, skills, the type of work you want, and how far
you are willing to drive. We will match your skills and availability with the needs of our clients and call you or send
you email alerts on qualifying jobs that become available in your area.
Do I discuss rates with the client?
No. We have negotiated the rate with our client and our rate with you. This will only confuse our client and open
discussions that will take you more time to complete your work.
How does the client pay?
The client has deposited money with us to pay for a portion of the requested support. Hourly jobs are charged with a
1 hour minimum and are prorated by the minute after that. Their balance is collected after we receive the signed work
order from you. If by any reason we ask you to collect Cash or Check from the client, YOU MUST SEND THAT
TO US ASAP NO EXCEPTIONS.
What happens if you drive all the way to a site and the site is not ready or you cant complete the job do to
something that your not responsible for?
We pay 15% of the agreed rate for that call or 15% of 1 hr.
How do I get paid?
You are paid by us after we have received the Work Order from you. Hourly jobs are paid with a 1 hour minimum and
prorated by the minute after that. Please fax the Work Order to the number at the bottom of the report. It must be
signed by you and the client. A check is sent by US mail to the name and address you have posted in your profile.
We send out all Checks at the end of every month.
Do we pay Tolls or Airport Parking?
We pay some tolls and airport parking, but that depends on each job, and that information will be listed in the job
description.
What if the client enters a billing dispute for my service?
In the case that client begins a billing dispute, your check may be held for up to 60 days or until the dispute is
resolved and the client pays. We make all efforts to resolve client disputes as quickly as possible.
What if I have purchased parts for the client?
If parts are supplied by you, YOU MUST COLLECT PAYMENT for these items DIRECTLY from the client. You keep
this money! Please list parts supplied on the work order and the amounts that were collected by you. Upon
reimbursement from the client, please provide them with the original receipt for their warranty purposes.
Do I need to send in a W-9?
As your annual pay approaches $600 you will be required to send us the appropriate IRS forms so we can report
your income prior to additional payment. You can fill out the appropriate form by selecting
http://www.irs.gov/pub/irs-pdf/fw9.pdf and faxing it to us.
Can I take the clients equipment off site for any reason?
No. We cannot track your hours worked and do not accept responsibility for clients equipment.
Do you give out my contact information?
We only provide your contact information to our clients that have requested to contact and hire you directly. This is
not our normal procedure and you will be informed when this has occurred. This is typically done when our client
needs to staff large jobs and has requested our permission to pay you directly.
How will I know when a job becomes available?
You will receive an email alert requesting an hourly bid for the job and your availability. We evaluate your skills,
availability and rate with other bids and usually award the job within 2 hours. Note: You may be called directly (sole
sourced) if your profile is noted with good performance on previous jobs.
When do I know I have the job?
You will receive an email confirmation with a work order attached. You must call the client with in 1 hour to schedule
the appointment to meet the client the specified location. If you are not capable of handling the call (for any reason)
you must contact us immediately so that we can assign it to another technician.
Will you inform me if another provider gets the job?
If another provider is assigned to service the call we will also let you know by email.
Do I need to contact the client if I am awarded the job?
Yes, please call the client with in 1 hour of receiving the award email unless specifically stated other wise in the email.
What happens when i receive an email about a job that is out my area?
When there is a job available, We send that job to every technician in our database. If the job is out your area,
please do not waste our time,by replying back to that email. Just regard the email.
What happens if our clients report back to us that our Technicians are handing out personal business
cards or selling there services onsite.
You will be dismissed from our database and will not receive any more calls
What if I become unavailable and do not want new jobs?
Email us and let us know
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